Information Services (IS) will act as stewards of civic technology in order to promote an accessible, responsive and transparent government.
We are responsible for providing and managing the computer hardware and software environment for all City departments and citizen-facing systems like online payments, maps, and service requests. City staff must have access to reliable, accurate and secure information to perform government services and functions. Technical standards and policies, a reliable IT infrastructure, and securing of corporate data and information are key to a successful city technical environment.
IS meets these goals by leveraging work across three teams: Applications, Operations & Infrastructure, and GIS (Geographic Information Systems).
The Systems Analyst Team provides enterprise application support and IS communications & training through
ERP, Public Safety, Document Management and SCADA application support
Project and application portfolio management
Security and risk management
Change and communications management
Application life cycle management
Technical training and resource repository
Staff: Systems Analyst Supervisor, Systems Analyst II (3)
Infrastructure & Security
The Infrastructure & Security Team delivers core IT services through
Service desk, request and incident management
Infrastructure life cycle management
Security monitoring, analysis and response
Fiber optic infrastructure
Staff: Infrastructure & Security Manager, Network Engineer, Systems Analyst II (2)
Geographic Information Systems (GIS)
The GIS Team provides GIS services to internal and external City of Durango stakeholders through