City of Durango
949 E. Second Avenue | Durango, CO  81301 | 970.375.5000 | 970.375.5098 - Fax  Logo
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NO MORE FORGOTTEN BILLS
NO MORE FRANTIC SEARCHES FOR STAMPS
NO MORE LATE CHARGES
IT IS THAT EASY !

With City of Durango's STREAMLINE PAY program, the amount for your utility bill will be automatically deducted from either your checking account or savings account (you tell us which). Notice of the billed amount will be sent to you ten days before any deduction, giving you time to plan for the withdrawal and to let us know if you have any questions about the bill.

HOW DO I SIGN UP?
To enroll in STREAMLINE PAY, complete and sign the authorization form and return to:

City of Durango - Utility Billing Dept.
949 E Second Avenue
Durango CO 81301

Include an ORIGINAL VOIDED CHECK. For help in locating information required for the authorization form, see below.

WHEN DOES THE PROGRAM START?
STREAMLINE PAY should begin automatic bill payment with the second (2nd) billing statement after receiving your authorization. We will verify your account number before processing your first payment. Just in case, keep paying your bill until your statement reflects that you are set-up for STREAMLINE PAY.

HOW DOES MY BILL GET PAID?
You will continue to receive notices of your bill amounts. Ten (10) days after the bill date, STREAMLINE PAY will contact your bank, which will automatically deduct the amount from your account.

WHAT IF I HAVE QUESTIONS ABOUT MY BILL?
Call our Utility Billing office at 970-375-5034. Contact us at least five business days before the payment date and we will postpone deductions until we have answered your questions.

WHAT IF I WANT TO CANCEL?
You can stop participating in STREAMLINE PAY at any time by notifying our office in writing.

STREAMLINE Utility Payment Application form

Where to find information for the
STREAMLIME Utility Payment Application Form

The Utility Account # can be found on your utility bill in the upper right-hand corner.

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