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Finance - Utility Billing

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1. How can I setup my account for automatic payments/autopay?
2. Can I make a payment over the phone?
3. How do I add/remove my name from a utility account if I bought/sold my house?
4. Why is my usage so high?
5. What is the Special Pick-up charge on my bill?
6. Why is the owner's name listed on my account online?
7. How do I upgrade/downgrade the size of my trash can?
8. How can I check the balance of my utility account online?
9. What is the average water usage?